User Data Deletion Instructions

Last Updated: November 14, 2026

NepaEducation is operated by One Zero Software Pvt. Ltd. We respect your privacy and provide users with the ability to request deletion of their personal information associated with NepaEducation, including information collected through connected Facebook and Instagram accounts.

1. How to Request Data Deletion

You can request deletion of your personal data using either of the following methods:

Option A: Through NepaEducation

1. Log in to your NepaEducation account.
2. Navigate to your account or profile settings.
3. Look for the account deletion option, if available.
4. Submit a request to delete your account and associated personal information.

Option B: Contact Us

If you cannot access your account or cannot find the deletion option:

1. Visit our contact page.
2. Submit a data deletion request.
3. Use the subject: NepaEducation – User Data Deletion Request.

Please include your registered email address, account name, and the connected Facebook or Instagram profile information, if applicable.

Do not share your password or access tokens.

2. What Information Will Be Deleted?

After verifying your request, we will delete or permanently anonymize personal information associated with your account, including:

• Account and profile information.
• Facebook and Instagram account identifiers stored by NepaEducation.
• Connected social media account information.
• Conversation history and customer interaction records.
• Uploaded documents and files associated with your account.
• Other personal information associated with your use of NepaEducation.

3. Data Deletion Timeline

We aim to process deletion requests according to the following schedule:

• Request Review: Within 5 business days.
• Account Information: Generally deleted within 30 days after verification.
• Conversation Data: Generally deleted within 90 days following account deletion.

Certain information may be retained where required by law, for tax and accounting purposes, fraud prevention, security, or dispute resolution.

4. Facebook and Instagram Disconnection

You can disconnect your Facebook or Instagram account from NepaEducation through your account integration settings.

You may also remove NepaEducation from Facebook under Settings → Apps and Websites.

Disconnecting an account stops the integration but does not automatically delete information previously stored on NepaEducation. You must submit a separate deletion request to remove previously collected data.

5. Data Held by Meta

This deletion process applies to information stored by NepaEducation.

Meta independently manages information stored on Facebook and Instagram. To delete information held directly by Meta, you must use the privacy and account settings provided by Facebook or Instagram.

6. Deletion Confirmation

Once your request has been verified and processed, we will provide confirmation through the contact information supplied with your request, where available.

If any information must be retained for legal or legitimate operational reasons, it will be retained only for the applicable period and purpose.

7. Contact Information