Privacy Policy

Last Updated: November 13, 2026

At NepaEducation, operated by One Zero Software Pvt. Ltd., we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains what information we collect, how we use it, how we protect it, and what rights you have when using our platform and services.

By accessing or using NepaEducation, you agree to the practices described in this Privacy Policy.

1. About NepaEducation

NepaEducation is an AI-powered education and communication platform designed to help educational institutions, businesses, and organizations manage customer interactions, automate communication, and improve their digital engagement.

The platform may integrate multiple communication channels, including website chat, Facebook Messenger, Instagram, WhatsApp, TikTok, and other supported services, allowing users to manage conversations and interactions from a centralized platform.

2. Information We Collect

When you use NepaEducation, we may collect the following categories of information:

2.1 Account Information

• Full name
• Email address
• Phone number
• Organization or institution name
• Account credentials and authentication information
• Billing and payment information, where applicable

2.2 Communication and Conversation Data

• Messages exchanged between users and their customers or students
• Conversations received through connected social media platforms
• Attachments, images, documents, and other shared content
• Conversation history and communication metadata

2.3 Customer and Student Information

• Names and contact details
• Customer or student inquiries
• Interaction and communication history
• Other information voluntarily provided through connected communication channels

2.4 AI Training and Knowledge Base Data

• Frequently Asked Questions (FAQs)
• Educational materials and institutional documents
• Course information and academic resources
• Product, service, and organizational information
• Other documents or content uploaded to configure AI-powered services

2.5 Technical and Usage Information

• IP address
• Browser type and version
• Device information
• Operating system
• Login activity
• Platform usage and interaction logs

3. How We Use Your Information

We use collected information for the following purposes:

• To provide, operate, and maintain NepaEducation services.
• To manage user accounts and organizational workspaces.
• To process and respond to messages across supported communication channels.
• To generate AI-powered responses and automate communication.
• To manage educational content, institutional information, and knowledge bases.
• To improve platform functionality, performance, and user experience.
• To process payments and manage subscriptions, where applicable.
• To provide technical support and customer assistance.
• To detect, prevent, and investigate fraudulent activities or security incidents.
• To communicate important service announcements, updates, and notifications.

4. Artificial Intelligence and Your Data

NepaEducation uses artificial intelligence technologies to support automated communication, information retrieval, and response generation.

4.1 Use of Uploaded Information

Information uploaded to your organization's knowledge base, including FAQs, documents, educational materials, and other resources, is used to provide services configured for your organization. Your organization's private knowledge base information is not made available to other organizations through the platform.

4.2 AI-Powered Conversations

Messages and relevant conversation context may be processed by AI systems to generate responses, retrieve relevant information, and support automated interactions.

4.3 AI Service Providers

We may use third-party AI service providers to process information necessary to deliver AI-powered features. Such processing is subject to applicable service agreements and privacy safeguards.

4.4 Accuracy of AI-Generated Responses

AI-generated responses may occasionally contain inaccurate, incomplete, or outdated information. Users and organizations are responsible for reviewing AI-generated responses before relying on them for important educational, administrative, or business decisions.

5. How We Share Your Information

We do not sell your personal information to third parties.

5.1 Service Providers

We may work with trusted third-party service providers to operate our platform, including:

• Cloud hosting and infrastructure providers
• Database and storage providers
• AI and machine learning service providers
• Payment processing providers
• Email and notification services
• Analytics and monitoring services

These providers may process information only as necessary to provide their services, subject to applicable contractual and security obligations.

5.2 Third-Party Integrations

When you connect external platforms such as WhatsApp, Facebook, Instagram, or TikTok, information may be exchanged with those platforms according to their APIs, privacy policies, and the permissions you grant.

5.3 Legal Obligations

We may disclose information when required by applicable laws, regulations, court orders, or lawful government requests.

5.4 Business Protection

We may use or disclose information when reasonably necessary to protect our legal rights, users, platform security, or the safety of others.

6. Data Storage and Security

NepaEducation takes reasonable technical and organizational measures to protect information against unauthorized access, alteration, disclosure, loss, or destruction.

Our security practices may include:

• Encryption of information during transmission and, where supported, at rest.
• Secure authentication and access controls.
• Role-based access permissions.
• Database and infrastructure security measures.
• Regular software updates and security monitoring.
• Backup and recovery procedures.
• Monitoring of suspicious activities and unauthorized access attempts.

Although we take reasonable precautions, no internet-based platform or storage system can guarantee absolute security.

Users are responsible for maintaining the confidentiality of their login credentials and notifying us if they suspect unauthorized access to their accounts.

7. Data Retention and Deletion

We retain personal information only for as long as necessary to provide our services, fulfill legal obligations, resolve disputes, and enforce our agreements.

• Active Accounts: Account information and associated data are retained while the account remains active.
• Account Deletion: Following a valid account deletion request, account-related information is generally deleted within 30 days.
• Conversation Data: Conversation records are generally deleted within 90 days following account deletion, subject to applicable legal and operational requirements.
• Billing Records: Financial and transaction records may be retained for up to 7 years where required for accounting and tax compliance.
• Analytics Information: Usage and analytics data may be retained for up to 24 months before being aggregated or deleted.

Certain information may be retained longer when required by law, necessary to resolve disputes, or needed to protect legitimate business interests.

To request deletion of your data, follow our Data Deletion Instructions.

8. Your Privacy Rights

Depending on applicable laws, you may have the right to:

• Access: Request access to personal information associated with your account.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information.
• Data Portability: Request an export of your available account data.
• Objection: Object to certain types of data processing where applicable.
• Marketing Preferences: Unsubscribe from promotional communications at any time.

To exercise these rights, contact us through our contact page or via https://onezero.com.np/. We aim to respond to privacy-related requests within 30 days.

9. Cookies and Similar Technologies

NepaEducation may use cookies and similar technologies to maintain sessions, improve platform functionality, remember user preferences, and understand platform usage.

• Essential Cookies: Required for authentication, security, and core platform functionality.
• Functional Cookies: Used to remember preferences and settings.
• Analytics Cookies: Help us understand platform usage and improve performance.
• Marketing Cookies: Used for relevant promotional activities where applicable and with consent where required.

You can manage or disable cookies through your browser settings. However, disabling essential cookies may affect certain platform features.

10. Third-Party Platforms and Integrations

NepaEducation may integrate with third-party services, including:

• WhatsApp
• Facebook
• Instagram
• TikTok
• Other supported communication and technology platforms

When you connect these services, we access information based on the permissions granted and the functionality enabled.

Each third-party service operates under its own privacy policy and terms of service. We encourage users to review those policies before connecting external accounts.

We are not responsible for the independent privacy practices of third-party platforms.

11. Children's Privacy

NepaEducation does not knowingly collect personal information directly from children under the age of 13 without appropriate authorization where required by applicable law.

If we become aware that personal information has been collected from a child in violation of applicable privacy requirements, we will take appropriate steps to investigate and delete the information where necessary.

Parents, guardians, or authorized representatives may contact us if they believe a child has provided personal information without appropriate authorization.

12. Data Breach and Security Incidents

In the event of a security incident involving personal information, One Zero Software Pvt. Ltd. will investigate the incident and take reasonable steps to contain, mitigate, and address its impact.

Where required by applicable law, affected users and relevant authorities will be notified within the legally prescribed timeframe.

Notifications may include:

• The nature of the incident.
• The categories of information potentially affected.
• Actions taken to address the incident.
• Recommended steps users can take to protect their information.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technologies, business operations, or legal requirements.

If significant changes are made, we will make reasonable efforts to notify users through email, platform notifications, or other appropriate communication channels.

The updated policy will include a revised Last Updated date.

Continued use of NepaEducation after changes become effective will be subject to the updated Privacy Policy, to the extent permitted by applicable law.

14. International Data Transfers

NepaEducation is operated by One Zero Software Pvt. Ltd. in Nepal.

Depending on the services and infrastructure providers we use, your information may be stored or processed in Nepal or other countries where our service providers operate.

Where international data transfers occur, we will take reasonable steps to ensure that appropriate safeguards are applied in accordance with applicable data protection requirements.

15. Contact Us