Terms and Conditions

Last Updated: November 13, 2026

Welcome to NepaEducation, operated by One Zero Software Pvt. Ltd. These Terms and Conditions govern your access to and use of the NepaEducation platform and related services. By creating an account, accessing, or using the platform, you agree to these Terms. If you do not agree, do not use the service.

1. Service Description

NepaEducation is an education and communication technology platform operated by One Zero Software Pvt. Ltd. It provides tools that may help educational institutions, organizations, and businesses manage information, communications, inquiries, and related workflows through a centralized platform.

Depending on the features enabled for your account, the platform may support website chat, Facebook Messenger, Instagram, WhatsApp, TikTok, AI-assisted responses, knowledge-base content, reporting, and other integrations or features that we make available from time to time.

2. Eligibility

To use NepaEducation, you must:

• Be at least 18 years old or the age of majority in your jurisdiction, unless the service is made available to you through an authorized institution or organization under appropriate supervision.
• Have the legal authority to accept these Terms on your own behalf or on behalf of the organization you represent.
• Use the service only for lawful purposes and in accordance with these Terms.
• Not be prohibited from using the service under applicable laws or sanctions.

3. Account Registration and Security

3.1 Account Creation

When registering for an account, you must provide accurate, current, and complete information, which may include:

• Your name and a valid email address.
• Your phone number, where requested.
• Your company, institution, or organization name, where applicable.
• Billing information if you subscribe to a paid plan.

3.2 Account and Subscription Plans

NepaEducation may offer free trials, free plans, paid plans, or customized institutional and enterprise plans. Features, usage limits, pricing, trial periods, and support levels will be described in the applicable plan details or order agreement. Any plan examples or offers displayed on the platform are subject to their stated conditions.

3.3 Your Responsibilities

• Keep your login credentials secure and confidential.
• Notify us promptly if you suspect unauthorized access to your account.
• Take responsibility for activities carried out through your account, except to the extent caused by our breach of these Terms or applicable law.
• Do not share credentials or permit unauthorized access.
• Keep your account and organization information accurate and up to date.

4. Acceptable Use

4.1 Permitted Uses

Subject to your plan and applicable permissions, you may use NepaEducation to:

• Manage education-related, customer, student, or organizational inquiries.
• Communicate through supported channels connected to your account.
• Use AI-assisted tools to help draft or organize responses.
• Maintain and use your organization's knowledge-base content.
• Organize interactions and use available reports or analytics.
• Connect supported third-party messaging and technology services.

4.2 Prohibited Activities

You must not:

• Send spam, unsolicited communications, phishing messages, or unlawful marketing.
• Violate applicable laws, regulations, or third-party platform policies.
• Harass, threaten, discriminate against, or harm another person.
• Upload viruses, malware, malicious scripts, or other harmful code.
• Attempt to gain unauthorized access to the platform, its systems, or another user's account.
• Reverse engineer, disrupt, overload, or interfere with the platform except where applicable law expressly permits it.
• Scrape, harvest, or extract data through unauthorized means.
• Resell, sublicense, or redistribute the service without our prior written permission.
• Impersonate another person or organization or provide materially false information.
• Use the service in a way that infringes intellectual property, privacy, or other legal rights.

4.3 Content Restrictions

You must not use NepaEducation to create, upload, store, or transmit content that is unlawful, fraudulent, defamatory, exploitative, threatening, hateful, sexually abusive, or otherwise prohibited by applicable law, or that infringes another party's rights.

5. AI Features and Limitations

5.1 AI Configuration and Knowledge-Base Content

• You may be able to configure AI features using FAQs, institutional information, course details, documents, and other content you are authorized to provide.
• Your organization's knowledge-base content is used to provide and configure services for that organization. We do not make one organization's private knowledge-base content available to another organization through the platform.
• Messages and relevant context may be processed by AI systems to generate or suggest responses and provide platform features.

5.2 AI Limitations

• May Be Inaccurate: AI-generated content may be incorrect, incomplete, outdated, or inappropriate for a particular situation.
• Human Review: You are responsible for reviewing AI-generated content before sending it, publishing it, or relying on it for important decisions.
• No Professional Advice: AI-generated content is not a substitute for qualified legal, medical, educational, financial, or other professional advice.
• Third-Party AI Services: Certain AI features may depend on third-party providers and may be subject to their availability and terms.

5.3 Your Responsibilities for AI Content

• Provide content that is accurate, lawful, and up to date.
• Ensure you have the rights and permissions needed to upload and use your training materials.
• Do not configure AI features to produce unlawful, deceptive, discriminatory, or harmful content.
• Monitor AI outputs and update your knowledge-base content when necessary.

6. Third-Party Platform Integrations

6.1 Connected Services

NepaEducation may integrate with third-party services such as Instagram, Facebook Messenger, WhatsApp, TikTok, and other supported platforms. When you connect a third-party service:

• You must comply with that provider's terms, policies, and applicable requirements.
• You authorize the access and processing necessary to provide the integration features you enable.
• You are responsible for ensuring that you have authority to connect the relevant account and process information received through it.
• You should review the third party's privacy policy and terms.

6.2 Third-Party Availability and Changes

• Third-party services may change their APIs, permissions, policies, or availability without notice to us.
• We are not responsible for interruptions or decisions made independently by third-party providers.
• A suspension, restriction, or loss of access to a connected account may affect related NepaEducation features.
• You are responsible for maintaining valid credentials, permissions, and authorization for connected accounts.

7. Subscription and Payment

7.1 Fees and Billing

• Paid subscriptions may be billed monthly, annually, or according to another billing period shown at purchase.
• Applicable prices, features, usage limits, and billing terms will be presented before you subscribe or in a separate order agreement.
• Payments may be processed through third-party payment providers made available by us.
• Unless required by law or expressly stated otherwise, fees are non-refundable. This does not affect any non-waivable consumer rights.

7.2 Automatic Renewal

If a subscription is set to renew automatically, it will renew for the applicable billing period unless you cancel before the renewal date. You authorize the applicable payment provider to charge your selected payment method for renewal fees. Cancellation instructions will be made available through your account or the applicable subscription process.

7.3 Price Changes

We may update subscription prices. Where required by law or the applicable agreement, we will provide advance notice before a price change applies to an existing subscription. If you do not accept the new price, you may cancel before it takes effect.

7.4 Failed Payments and Suspension

• If a payment fails, we or our payment provider may attempt to process it again or request an updated payment method.
• We may restrict or suspend paid features for overdue accounts after providing notice where reasonably practicable or required by law.
• We may delete or otherwise dispose of data associated with a suspended or terminated account only in accordance with our Privacy Policy, applicable agreements, and applicable law.

7.5 Taxes

You are responsible for taxes, duties, or similar governmental charges applicable to your purchase, except taxes imposed on our income. Any applicable taxes will be shown or handled as required by law.

8. Data and Content Ownership

8.1 Your Content and Data

• Your Ownership: As between you and us, you retain your rights in the messages, documents, customer or student information, and other content you submit to the platform.
• Service License: You grant One Zero Software Pvt. Ltd. a limited, non-exclusive license to host, store, process, transmit, and otherwise use that content only as reasonably necessary to provide, secure, and support the service, comply with law, and carry out your instructions.
• Your Permissions: You are responsible for ensuring that you have all rights, consents, and legal bases required to submit content and personal information to the platform.
• Export and Deletion: Data export and deletion options are subject to the features available in your account, our Privacy Policy, and applicable legal retention requirements. See our Data Deletion Instructions.

8.2 Our Intellectual Property

NepaEducation, including its software, platform design, branding, logos, and related materials, is owned by or licensed to One Zero Software Pvt. Ltd. These Terms do not transfer ownership of our intellectual property to you. Except as expressly permitted by us or applicable law, you may not copy, modify, distribute, sell, lease, or reverse engineer the platform or its components.

8.3 Feedback

If you provide suggestions, ideas, or feedback about NepaEducation, you permit us to use them to improve our services without restriction or compensation, provided we do not thereby acquire ownership of your confidential information or personal data.

9. Privacy and Data Protection

Our Privacy Policy explains how we collect, use, disclose, store, and protect personal information. It forms part of these Terms. By using NepaEducation, you acknowledge that you have read the Privacy Policy.

We do not sell personal information. We handle personal information in accordance with our Privacy Policy and applicable data protection laws. Depending on your location and the circumstances, you may have rights to access, correct, export, or request deletion of personal information.

10. Service Availability and Modifications

10.1 Availability

We aim to keep NepaEducation available and reliable, but we do not guarantee uninterrupted or error-free operation unless a separate written service-level agreement says otherwise. The service may be unavailable due to maintenance, updates, technical issues, third-party outages, or events beyond our reasonable control. Where reasonably practicable, we will provide notice of planned maintenance.

10.2 Changes to the Service

We may add, change, or remove features to improve security, performance, or functionality, or to reflect changes in technology, law, or third-party services. If a material change substantially affects a paid feature, we will provide notice where required by law or the applicable agreement.

10.3 Disclaimer of Warranties

To the fullest extent permitted by applicable law, the service is provided on an “as is” and “as available” basis. We do not warrant that the service will be uninterrupted, error-free, or suitable for every particular purpose. Nothing in these Terms excludes warranties or rights that cannot legally be excluded.

11. Limitation of Liability

11.1 Excluded Losses

To the fullest extent permitted by applicable law, One Zero Software Pvt. Ltd. will not be liable for indirect, incidental, special, exemplary, punitive, or consequential losses, or for loss of profits, revenue, business opportunity, goodwill, or data, arising from or related to your use of the service.

11.2 Liability Cap

To the fullest extent permitted by law, our total aggregate liability for claims arising out of or relating to the service or these Terms will not exceed the fees you paid to us for the service during the 12 months immediately before the event giving rise to the claim. If you have not paid fees, our liability will be limited to the extent permitted by applicable law.

11.3 Matters Not Excluded

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for fraud, willful misconduct, or other non-excludable liability. These limitations apply only to the extent permitted by law.

11.4 Your Responsibility for Use

You are responsible for decisions made using the platform and for reviewing AI-generated content before relying on or distributing it. We are not responsible for third-party platform outages or actions outside our reasonable control, subject to any liability that cannot legally be excluded.

12. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless One Zero Software Pvt. Ltd. and its directors, employees, and representatives from third-party claims, liabilities, damages, and reasonable expenses arising from:

• Your unlawful use or misuse of the service.
• Your material violation of these Terms.
• Your infringement of another person's rights, including intellectual property or privacy rights.
• Content or personal information you submit, or your failure to obtain required rights, permissions, or consents.
• Your violation of a third-party platform's terms or policies.

13. Suspension and Termination

13.1 Termination by You

You may stop using the service and, where applicable, cancel your subscription through the account settings or the cancellation process provided to you. Unless otherwise stated, cancellation of a subscription takes effect at the end of the current paid billing period. Refunds are handled under Section 7 and applicable law.

13.2 Suspension or Termination by Us

We may suspend or terminate access to all or part of the service if we reasonably believe that:

• You have materially violated these Terms or applicable law.
• Your use creates a security risk, legal exposure, or harm to the platform or others.
• Your account is involved in fraud, abuse, or unauthorized activity.
• Required subscription fees remain unpaid after applicable notice or grace periods.
• We are required to do so by law or a third-party provider whose service is necessary for the relevant feature.

Where reasonably practicable and legally permitted, we will provide notice and an opportunity to address the issue before suspension or termination.

13.3 Effect of Termination

• Your right to access the terminated service or features will end.
• You should export any data you need before access ends, where export functionality is available.
• Outstanding fees incurred before termination remain payable.
• Data will be retained or deleted in accordance with our Privacy Policy, applicable agreements, and legal obligations.
• Terms that by their nature should continue after termination will remain in effect.

14. Dispute Resolution and Governing Law

14.1 Governing Law

These Terms are governed by the laws of Nepal, without regard to conflict-of-law principles, subject to any mandatory protections that apply under the laws of your jurisdiction.

14.2 Informal Resolution

Before starting formal proceedings, we encourage you to contact us and explain the issue so that both parties can attempt to resolve it in good faith.

14.3 Jurisdiction

Subject to applicable law, courts with competent jurisdiction in Nepal will have jurisdiction over disputes arising from these Terms or the service.

15. General Provisions

15.1 Entire Agreement

These Terms and the Privacy Policy, together with any applicable order form or service-specific agreement, form the agreement between you and One Zero Software Pvt. Ltd. regarding the service.

15.2 Severability

If any provision is found invalid or unenforceable, the remaining provisions will continue in effect to the extent possible.

15.3 Waiver

Our failure to enforce a provision is not a waiver of our right to enforce it later.

15.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms as part of a merger, reorganization, or transfer of our business, subject to applicable law.

15.5 Force Majeure

We are not responsible for delay or failure to perform caused by events beyond our reasonable control, including natural disasters, epidemics, war, civil unrest, government actions, widespread internet failures, or interruptions to third-party infrastructure.

15.6 Language

These Terms are written in English. If they are translated, the English version will prevail to the extent permitted by applicable law in the event of a conflict.

15.7 Updates to These Terms

We may update these Terms to reflect changes to the service, our business, or applicable legal requirements. We will take reasonable steps to notify you of material changes, including through the platform or by email where appropriate. The revised Terms will state the updated effective date. Where required by law, we will obtain your consent before applying material changes. Continued use after the effective date constitutes acceptance where permitted by law.

16. Contact Information